Convert more visitors into buyers with 24/7 product support, instant FAQ answers, proactive engagement and personalized upsells. Your always-on sales assistant.
The average e-commerce conversion rate is under 3%. Most visitors have unanswered questions about products, shipping or returns and leave without purchasing. Every lost visitor is lost revenue.
Repetitive questions about order status, shipping times, return policies and product specifications consume hours of your team's day. Every minute spent on FAQ is a minute not spent growing the business.
Static product pages treat every visitor the same. Without personalized guidance, customers miss complementary products, premium alternatives and promotions relevant to their needs.
International customers shop across time zones. Without real-time assistance at 2 AM, high-intent visitors who need help comparing products or understanding policies will bounce.
Upload your product catalog to the knowledge base and the AI answers questions about features, specifications, compatibility and availability instantly. No more waiting for email replies.
The chatbot engages hesitant visitors, answers shipping and return questions at the moment of doubt, and suggests complementary products. Turn browsers into buyers before they leave.
When visitors ask about custom orders, bulk pricing or wholesale, the chatbot captures their details and scores them in the built-in CRM. Automated follow-up sequences nurture leads to conversion.
Serve customers in French, English and Spanish around the clock. The AI handles time zone differences so your international customers always get the help they need.
Data hosted in Canada, Law 25 and GDPR compliant. Install via our WordPress plugin or a simple JS snippet on any platform: Shopify, WooCommerce, custom builds.
A supplements e-commerce store uses ChatDirect to answer questions about ingredients, dosage and shipping times. The bot handles 70% of pre-purchase questions automatically, freeing the 2-person team to focus on fulfillment. Conversion rate increases by 22%.
A Quebec artisan food retailer deploys the chatbot to help customers choose gift baskets, check delivery availability and understand allergen information. The bot captures email addresses for follow-up campaigns, growing the newsletter list by 35%.
An online electronics store uses ChatDirect to help customers compare products, check compatibility and understand warranty terms. The chatbot reduces support tickets by 45% and increases average order value through intelligent upsell suggestions.
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