Hospitality & Restaurant
An AI chatbot and restaurant CRM for restaurants, hotels and caterers
The AI agent answers evening questions about your menu, allergens, hours and parking, and shares your OpenTable, Libro or Resy link. Group, event and catering requests land in the CRM with the conversation, so nothing gets lost between services.
- AI agent and CRM in every plan
- Data hosted in Canada
- No credit card for the trial
10:14 PM
Do you have a private room for 24 people on December 12?
Bistro Nova · AI agent · Just now
Yes! The Garden room seats up to 30. Is it for a company dinner?
Yes, our year-end dinner. Do you have group menus?
The room offers two group menus, with a vegetarian option. I can’t see live availability: the team will confirm the date with you.
Perfect. We’d also need a microphone.
Noted. What name and email should I pass the request on with?
Sara Haddad, sara.haddad@mail.example
Thanks, Sara! The team will email you tomorrow morning.
Contact record created in the CRM
- One line of code or Google Tag Manager
- English, French, Spanish
- Anthropic’s Claude Haiku 5.5
- iOS and Android app: coming soon
At night, the AI agent greets
What the AI agent does for your venue
Answers from your menu
Dishes, allergens, vegetarian options, hours, parking: from your instructions and, on the Pro plan and up, your PDF menu and web pages.
Shares your booking link
OpenTable, Libro, Resy or your hotel booking engine (free trial, Pro and up). Your tool sees which tables and rooms are free.
Takes group requests
Company dinners, birthdays, catering, meetings: it asks your questions (date, headcount, budget) and collects contact details.
Helps you get reviews
Review Booster invites happy guests to leave a Google review, and a QR code on the table opens the chat (Pro and up).
By day, you close
What happens next? Every group request lands in your CRM
As soon as a guest leaves an email, their record is created with the whole conversation. You create the deal in one click, schedule the call and follow the group through to confirmation.
The contact record, with the conversation that brought them in. The real CRM, fictional data (Lumio agency).
In your account, records and deals hold your own requests.
01The record
"Private room, 24 people, December 12, microphone", the lead source (Chatbot · 10:14 PM) and a score from 0 to 15, with nothing to retype.
02The deal
"Group dinner · 24 people, Dec. 12", CA$1,680, at the Contacted stage, created in one click from the record, with the group menu as a product.
03The activity
"Call Sara Haddad: menu and deposit", tomorrow at 10:00 AM, with an alert before lunch service.
04The pipeline
New, Contacted, Proposal, Confirmed: your events in Kanban, and a weighted forecast to see the holiday season coming.
The CRM is included in every plan, trial included. The number of contacts depends on the plan: 100 during the trial, then 250, 2,500, 10,000 or 20,000. See pricing
A typical day
10:14 PMAt night, the AI agent greets
Do you have a private room for 24 people on December 12?
Bistro Nova · AI agent
Yes! The Garden room seats up to 30. Is it for a company dinner?
Sara Haddad, sara.haddad@mail.example
Thanks, Sara! The team will email you tomorrow morning.
Contact record created in the CRM
7:00 AMIn the morning, “My day”
My day3 new prospects overnight
- SHSara HaddadPrivate room · 24 guests
- DNDaniel NovakCatering · 60 guests
- KDKora DesignClient cocktail · overdue
2:30 PMBy day, you confirm
- Prospect source
- Chatbot · 10:14 PM
- Conversation
- "Private room for 24 people…"
Three ways to use it in hospitality and food service
Restaurant
The agent answers questions about the menu and allergens, shares your booking link, and groups become deals followed through to the deposit.
Hotel or inn
It answers questions about rooms, amenities and directions, points to your booking engine, and meeting and wedding requests land in the CRM.
Caterer and event venue
It collects the date, guest count and type of event, and every request becomes a proposal to follow.
Tools that go with it
- Booking link: OpenTable, Libro, Resy or your booking engine trial, Pro and up
- Review Booster and a QR code on tables or at the front desk Pro and up
- Email alert for every group request, plus Slack all plans
- Chatbot on WhatsApp and Messenger Business and up
Your data, hosted in Canada
Data hosted in Canada, encrypted connections (HTTPS), API keys and credentials encrypted (AES-256), hashed passwords. ChatDirect gives you settings that help you meet Quebec’s Law 25 and the GDPR: consent, retention period, export and deletion of a visitor’s data. Message content is sent to the AI provider you choose to generate replies. Privacy policy
Frequently asked questions
Does the chatbot take table reservations?
It shares your OpenTable, Libro, Resy or other booking link, available in the trial and on Pro and up. Your tool sees which tables are free and confirms; the agent never books anything itself.
Does it know my menu and allergens?
Yes, if you give them to it: in its instructions or knowledge base and, on the Pro plan and up, as a PDF. It answers from that information and asks guests with serious allergies to confirm with the team.
Why would a restaurant need a CRM?
To stop losing the requests worth the most: groups, events, catering, corporate gift cards. Every request has its record and its deal, with an alert so you call back on time, even mid-service.
Does it work for a hotel?
Yes. It answers questions about rooms, amenities and directions, points to your booking engine, and meeting, wedding and group requests are tracked in the CRM.
Tonight, your venue can already answer between services.
Install ChatDirect tonight: tomorrow morning, “My day” will tell you who to call. Free 14-day trial, no commitment.